About

Carlene Saxon is an accomplished Organization Development Specialist with over a decade of experience in driving organizational success through the development of high-performing teams. As a Strategic OD Thought Partner, Carlene is highly adept at collaborating with stakeholders and senior leaders to implement change management initiatives and drive change amongst teams. Carlene's expertise in team management is evident from her past roles at Amazon, where she managed the performance of 18-32 customer service associates and was responsible for conducting new hire training for 48 new associates. Her ability to create a team vision and strategy to inspire team productivity and performance, foster a collaborative approach to improving processes related to resolving customer inquiries, and identify areas of opportunity for personal and professional growth is commendable. Carlene's utilization of Positive Positioning to create a "fast adoption" technique to receive buy-in from associates during periods of quick turnaround is noteworthy. Carlene has a Master's of Science degree in Executive Master Organization Development from Bowling Green State University. Her education and experience have equipped her with the skills to monitor and evaluate performance on a day-to-day basis, coach accordingly, and identify, address, and anticipate the needs of associates. As an independent Organization Development Specialist, Carlene continues to provide strategic guidance to organizations on change management initiatives and driving change amongst teams. Her ability to analyze behaviors associated with systemic issues based off trends identified through metric analysis is an asset to any organization. Carlene's commitment to creating a team culture of inclusivity and maintaining focus on improving customer satisfaction is highly commendable.